What enterprises intend to do with artificial intelligence — from zdnet.com by Joe McKendrick
Survey shows business process automation and customer support are the low-hanging fruit with initial AI rollouts, but many organizations are moving on to tackle data analytics.

Excerpt:

The leading categories of use cases seeing AI investments and work include the following:

  • Business process automation 49%
  • Customer support/Chatbots 47%
  • Data extraction 43%
  • Contract analytics 28%
  • Voice/video processing/imaging 25%