Pro:
AI-powered chatbots automate IT help at Dartmouth — from edscoop.com by Ryan Johnston
Excerpt:
To prevent a backlog of IT requests and consultations during the coronavirus pandemic, Dartmouth College has started relying on AI-powered chatbots to act as an online service desk for students and faculty alike, the school said Wednesday.
Since last fall, the Hanover, New Hampshire, university’s roughly 6,600 students and 900 faculty have been able to consult with “Dart” — the virtual assistant’s name — to ask IT or service-related questions related to the school’s technology. More than 70% of the time, their question is resolved by the chatbot, said Muddu Sudhakar, the co-founder and CEO of Aisera, the company behind the software.
Con:
The Foundations of AI Are Riddled With Errors — from wired.com by Will Knight
The labels attached to images used to train machine-vision systems are often wrong. That could mean bad decisions by self-driving cars and medical algorithms.
Excerpt:
“What this work is telling the world is that you need to clean the errors out,”says Curtis Northcutt, a PhD student at MIT who led the new work.“Otherwise the models that you think are the best for your real-world business problem could actually be wrong.”