10 examples of how brands are using chatbots to delight customers — from medium.com by Larry Kim
Excerpt:
Businesses and brands are using chatbots in lots of exciting ways.
You can order food, schedule flights, and get recommendations for pretty much anything you can think of.
We’re still in the early days, but the latest chatbot statistics all say the same thing: adoption is growing.
Whether you like it or not, chatbots and virtual assistants are the future of marketing and customer support.
So which brands are already making the most of chatbots to delight their customers?
Here are 10 examples.