IBM’s Watson Hired by Citigroup — from pcmag.com by Mark Hachman
Excerpt:
But Citigroup said late Monday that it had agreed to form an exploratory partnership with IBM to use the Watson technology to help advance customer interactions, using the deep “content analysis and evidence based learning capabilities” that the IBM Watson technology uses.
Watson’s strengths, that of parsing a question asked using natural language and then returning relevant results, will presumably be used to facilitate customer interaction with Citi automated banking systems.
IBM Watson heads to Wall Street — from extremetech.com by Sebastian Anthony
Excerpt:
After conquering Jeopardy, battling patent trolls, making inroads into medical insurance claims, and threatening to replace customer service representatives, IBM’s Watson is now looking to take its first foray into Wall Streetesque financial services. Working with Citigroup, IBM has entered into an “exploratory agreement” that will cover everything from streamlining the banking experience for customers, through to “empowering financial professionals to make better business decisions.” In other words, watch out stock traders: Watson’s coming.
The next big UI challenge is making big data human — from gigaom by Stacey Higginbotham
Excerpt:
IBM’s Jeopardy-playing supercomputer Watson is now getting a gig in the retail banking sector as part of an IBM partnership with Citi. This is in addition to its position as a diagnostic assistant for doctors. But the many careers of Watson aren’t just a fun story for the tech press; they illustrate a very big technological and business opportunity for companies like IBM and Microsoft — the rendering of big data into human scale.