{"id":19376,"date":"2011-05-25T14:37:25","date_gmt":"2011-05-25T18:37:25","guid":{"rendered":"http:\/\/danielschristian.com\/learning-ecosystems\/?p=19376"},"modified":"2011-05-25T14:41:47","modified_gmt":"2011-05-25T18:41:47","slug":"key-tips-every-webinar-host-should-know-taylor-bauerschmidt","status":"publish","type":"post","link":"https:\/\/danielschristian.com\/learning-ecosystems\/2011\/05\/25\/key-tips-every-webinar-host-should-know-taylor-bauerschmidt\/","title":{"rendered":"Key tips every webinar host should know [Taylor &#038; Bauerschmidt]"},"content":{"rendered":"<p><span style=\"color: #800000;\"><strong>Key tips every webinar host should know<\/strong><\/span><span style=\"color: #000000;\"> <em><span style=\"color: #4949b7;\">&#8211;<\/span>&#8211; from guest blogger Gena Taylor (Maestro eLearning), as she interviewed Lynne Bauerschmidt (HCR ManorCare)<\/em><\/span><\/p>\n<p style=\"padding-left: 30px;\"><em>Lynne Bauerschmidt is the Business Training Services lead at HCR ManorCare for the homecare, healthcare and hospice divisions.\u00a0 She supervises five team members who are responsible for the development of all business office training programs and training on all back office functions as they relate to payroll, accounts payable, and how to utilize our computer system for patient management.<\/em><\/p>\n<p style=\"padding-left: 30px;\"><em>Over 20 webinar classes are offered each month and open to anyone in the office.\u00a0 The team is also responsible for training all office managers with an extensive 6 week training program, developed by the team, and all done via webinar.\u00a0 The business units are located across the United States in 154 locations.\u00a0 Lynne has been in the healthcare field for 29 years and has a bachelor\u2019s in Management of Health Services.<\/em><\/p>\n<p style=\"padding-left: 30px;\"><em>What follows is an interview between Lynne and Maestro eLearning, as a part of a <a href=\"http:\/\/www.maestroelearning.com\/blog\" target=\"_blank\">new series called Trainer Talks<\/a>.\u00a0 This series explores the difficulties of being a trainer and how to overcome them, along with tips and advice to make your training more effective and even more engaging.<\/em><\/p>\n<p><strong>Q. What have you found to be the greatest challenges in the training profession today?<\/strong><br \/>\nOur greatest challenge is finding ways to ensure our audience is retaining and learning the information we are presenting.\u00a0 In January 2009 my team went to 100% webinar training.\u00a0 Without the aid of face-to-face training, you are continuing to look for ways to ensure your audience is still engaged.<\/p>\n<p><strong>Q. Webinars have escalated in popularity. What are the most effective ways you have found to <em>ensure you audience is still engaged<\/em>?<\/strong><br \/>\nListed below are some of the different methods we use to try to ensure the student is engaged and learning:<\/p>\n<ul>\n<li>Ask questions regarding how the process (training topic) currently works at their office.\u00a0 What works\/does not work for them?<\/li>\n<li>Demonstrations\/pass the mouse<\/li>\n<li>Tests<\/li>\n<li>Switch between PowerPoint presentations, desktop, manual information, etc.<\/li>\n<li>ask questions to them directly and have them respond, create a dialogue<\/li>\n<\/ul>\n<p>The most important thing is finding out what they hope to achieve with the class and making sure the material suits their need.<\/p>\n<p><strong>Q. Are there certain things every webinar host should keep in mind?<\/strong><\/p>\n<ol>\n<li>Keep the      audience engaged utilizing the tools available in the webinar software      (check marks and X\u2019s \u2013 yes\/no; poling questions; pass the mouse, etc.).<\/li>\n<li>Keep the      training interactive.\u00a0 Mix up the      tools\/methods of training.\u00a0 Don\u2019t      rely on power points only.\u00a0 Share      your desktop; use the white\u00a0 board;      ask questions; demonstrate; pass the mouse; have them practice on their      own and check their work.\u00a0 Don\u2019t      just read or talk to them.<\/li>\n<li>Give breaks      every 50 minutes or so, even though they are not in a typical classroom,      participants still need to take a break from the material.<\/li>\n<li>Know your      audience.\u00a0 Not everyone is      comfortable using a computer; some may not be familiar with the material.<\/li>\n<li>Be flexible, be      ready to change based on what your audience needs.<\/li>\n<\/ol>\n<p><strong>Q.\u00a0 What do you like most about teaching the webinars?<\/strong><br \/>\nWhat I like most about teaching via webinar is the great number of people we can reach.\u00a0 We began teaching exclusively using the webinar method in January 2009. \u00a0At first we were apprehensive and not at all sure it would be successful, believing that face-to-face training was the best.\u00a0 Due to financial cutbacks, we had to find a way to make it work.\u00a0 My team worked together to put together more than 20 webinar presentations that we conduct and offer each month, in addition we offer customized and software upgrade trainings.\u00a0 These trainings are reviewed and updated routinely.<\/p>\n<p>Prior to 2009 our audience was focused on just office managers.\u00a0 The office managers were then responsible for training their staff.\u00a0 Since we went to the all webinar format, we have expanded the positions we train to all office positions, both clerical and clinical as it relates to back office processes and systems.\u00a0 This allowed us to train 2,947 individuals in 2009 and 4,091 in 2010, compared to 420 in 2008.\u00a0\u00a0 Another added benefit, the students can re-take any of the courses at any time to brush up on their skills or refresh themselves on a process not used often.\u00a0 Cost is reduced as there are no travel expenses when training via webinar.<\/p>\n<p><strong>Q. What other advice do you have to present and future trainers?<\/strong><br \/>\nBe positive, make it fun!\u00a0 Always be looking for new, more inventive ways to convey the information you want to present.\u00a0 People attending your classes can\u2019t see you, they need to hear your enthusiasm.\u00a0 Facilitate participation and encourage feedback.<\/p>\n<p>&nbsp;<\/p>\n<p><a href=\"http:\/\/www.maestroelearning.com\/\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-19377\" title=\"maestro-e-learning-logo\" src=\"http:\/\/danielschristian.com\/learning-ecosystems\/wp-content\/uploads\/2011\/05\/maestro-e-learning-logo.gif\" alt=\"maestroelearning.com\" width=\"147\" height=\"52\" border=\"0\" \/><\/a><\/p>\n<p style=\"padding-left: 60px;\">Maestro eLearning is a customer service company in the business of creating\u00a0<a href=\"http:\/\/www.maestroelearning.com\/\" target=\"_blank\">custom online training courses<\/a>. They\u2019re collaborating with industry professionals to deliver more value in their series \u201cTrainer Talks.\u201d\u00a0 If you would like to participate in an interview, contact <a href=\"mailto:genatyalor@maestroelearning.com\" target=\"_blank\">genatyalor@maestroelearning.com<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Key tips every webinar host should know &#8211;&#8211; from guest blogger Gena Taylor (Maestro eLearning), as she interviewed Lynne Bauerschmidt (HCR ManorCare) Lynne Bauerschmidt is the Business Training Services lead at HCR ManorCare for the homecare, healthcare and hospice divisions.\u00a0 She supervises five team members who are responsible for the development of all business office [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[112,200,141,158,311,118,189],"tags":[626,128,294,652,723,120,666,625],"class_list":["post-19376","post","type-post","status-publish","format-standard","hentry","category-corporate-business-world","category-corporate-universities","category-engagement-engaging-students","category-interaction-design","category-presentations","category-training-corporate-universities","category-videoconferencing","tag-corporate-business-world","tag-corporate-training-universities","tag-engagement","tag-interaction-design","tag-presentations","tag-training","tag-videoconferencing","tag-webinars"],"_links":{"self":[{"href":"https:\/\/danielschristian.com\/learning-ecosystems\/wp-json\/wp\/v2\/posts\/19376","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/danielschristian.com\/learning-ecosystems\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/danielschristian.com\/learning-ecosystems\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/danielschristian.com\/learning-ecosystems\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/danielschristian.com\/learning-ecosystems\/wp-json\/wp\/v2\/comments?post=19376"}],"version-history":[{"count":14,"href":"https:\/\/danielschristian.com\/learning-ecosystems\/wp-json\/wp\/v2\/posts\/19376\/revisions"}],"predecessor-version":[{"id":19391,"href":"https:\/\/danielschristian.com\/learning-ecosystems\/wp-json\/wp\/v2\/posts\/19376\/revisions\/19391"}],"wp:attachment":[{"href":"https:\/\/danielschristian.com\/learning-ecosystems\/wp-json\/wp\/v2\/media?parent=19376"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/danielschristian.com\/learning-ecosystems\/wp-json\/wp\/v2\/categories?post=19376"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/danielschristian.com\/learning-ecosystems\/wp-json\/wp\/v2\/tags?post=19376"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}