strategy

Lincoln Financial CIO: How to build a learning culture – even in a pandemic [Solon]

On 11/10/2020, in 21st century, adult learning, change, collaboration, communications, corporate / business world, corporate universities / corporate training, digital learning, digital video, engagement / engaging students, experimentation, ideas, innovation, instructional design, learning, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning hubs & pods & microschooling, lifelong learning, motivation, professional development, staying relevant, strategy, streams of content, training / L&D, using teams, Virtual Reality (VR) / worlds / learning, web-based collaboration, workplace, by Daniel Christian

Lincoln Financial CIO: How to build a learning culture – even in a pandemic — from enterprisersproject.com by Ken Solon
Lincoln Financial CIO Ken Solon shares how he’s bringing a virtual perspective to his longtime commitment to prioritizing the people behind the technology

Excerpt (emphasis DSC):

In the spirit of test-and-learn, we created “Lean In and Learn IT,” an interactive digital program that provides a deep dive into one key IT strategy each month. Topics include digital and architecture, agile and DevOps, cloud, big data, and cybersecurity.

Based in our virtual collaboration platform, each topic features a kick-off video followed by a drip of content and interaction, including snackable articles, video clips, quizzes, and prizes to keep the team engaged. The month wraps up with a webcast focused on a key business application of the strategy, featuring subject matter experts both from within the IT organization and our business partners.

The involvement of partners is key, as our surveys tell us that few things motivate our teams as effectively as seeing the impact of their work.

From DSC:
Love their use of “streams of content.”

Important New Report on Essential Lawyering Skills [Lande]

On 11/02/2020, in 21st century, career development, change, competency-based learning/education, ideas, law schools, leadership, Legal operations, legislatures / government / legal, strategy, United States, universities, by Daniel Christian

Important New Report on Essential Lawyering Skills — from bestpracticeslegaled.com by John Lande

Excerpt:

Ohio State Professor Deborah Jones Merritt and Institute for the Advancement of the American Legal System Research Director Logan Cornett just published an important report, Building a Better Bar: The Twelve Building Blocks of Minimum Competence, based on insights from 50 focus groups.

They found that minimum competence consists of 12 interlocking “building blocks,” including the ability to interact effectively with clients, communicate as a lawyer, and see the “big picture” of client matters.

They propose 10 recommendations that courts, law schools, bar associations, bar examiners, and other stakeholders should consider in their efforts to move towards better, evidence-based lawyer licensing.

Top IT Issues, 2021: Emerging from the Pandemic — from educause.edu

Excerpt:

The EDUCAUSE Top IT Issues list has been refactored for 2021 to help higher education shape the role technology will play in the recovery from the pandemic. What different directions might institutional leaders take in their recovery strategy? How can technology help our ecosystem emerge stronger and fitter for the future?

The 2021 EDUCAUSE IT Issues project explores these questions using a very different approach from previous years. Anticipating potential ways institutions might emerge from the pandemic, this year we offer three Top IT Issues lists and examine the top 5 issues within three scenarios that may guide institutional leaders’ use of technology: restore, evolve, and transform.

Also see:

Educause Identifies Top IT Issues for an Uncertain Future — from campustechnology.com by Dian Schaffhauser

Staff get little to no say in campus governance. That must change. [Skallerup]

On 09/24/2020, in change, collaboration, colleges, community colleges, faculty, future of higher education, higher education, ideas, law schools, leadership, learning ecosystem, organizational change, participation, strategy, United States, universities, using teams, vision/possibilities, by Daniel Christian

Staff get little to no say in campus governance. That must change. — from chronicle.com by Lee Skallerup Bessette
As professors and administrators debate how to reimagine academe after Covid-19, that reform must include a greater voice for staff members.

Excerpts:

Why, then, in all of this recent (and needed) hand-wringing and speculating about the future of the university, post-pandemic, have we not heard many (if any) staff voices? Or for that matter, any calls for our voices to be included in any planning and restructuring?
…
Faculty members are the experts in their disciplines, but they do not have a monopoly of knowledge around pedagogy, programming, student success, inclusivity, equity, accessibility, among other things. We shouldn’t expect already overtaxed faculty members to be experts in everything and anything. In fact, the intense pressure that many of them are feeling lately is largely because of structures and traditions that discourage professors from collaborating with staff members who are experts in those areas.
…
With college campuses selling themselves as an entire “experience,” not just a set of courses, it’s high time for those of us responsible for that campus experience to be included in the larger conversation.

Digital transformation: 5 ways the pandemic forced change [Haff]

On 09/22/2020, in career development, change, changing business models, future of higher education, game-changing environment, higher education, innovation, IT in HE, leadership, organizational change, strategy, trends, United States, universities, vendors, vision/possibilities, workplace, by Daniel Christian

Digital transformation: 5 ways the pandemic forced change — from enterprisersproject.com by Gordon Haff
The pandemic has reshaped consumer behavior and team expectations. At a recent MIT Sloan CIO Symposium event, CIOs detailed what it means for organizations, IT, and the CIO role

Excerpt:

The new CIO role: Chief Influencing Officer
Zemmel says that the evolution of the role of the CIO has been accelerated as well. He sees CIOs increasingly reporting to the CEO because they increasingly have a dual mandate. In addition to their historical operational role running the IT department, they now are also customer-facing and driving revenue. That mandate is not new for forward-looking IT organizations, but the pandemic has made other organizations hyper-aware of IT’s role in driving change quickly. CIOs are becoming a sort of “chief influencing officer who is breaking down silos and driving adoption of digital products,” Zemmel adds.

Experian’s Libenson puts it this way: “The pandemic has forced us to be closer to the business than before. We had a seat at the table before. But I think we will be a better organization after this.”

From DSC:
For those folks looking for work, the article below relays some solid advice/tips to get you past the Applicant Tracking Systems out there. The last time I was searching for a position, I had no idea how prevalent these systems are out there. To quote from the article:

Because of the sheer volume, 99 percent of Fortune 500 companies use an Applicant Tracking System (ATS) to manage each step of the hiring process.

If you haven’t looked for a job in a while, this will blow you away. To get your resume in front of an actual human being is a major accomplishment.

5 secrets to get you past the résumé-reading robots — from fastcompany.com by
Before your résumé gets to a recruiter, it’s read by an AI-driven Applicant Tracking System. A human resources exec advises how you can beat the robot.

From DSC:
…and by the way, this is very much relevant for faculty members and staff members out there. Consider this quote from Debora Spar, senior associate dean of Harvard Business School Online:

Many colleges and universities will suffer extreme financial stress; some – up to 345 colleges, according to one recent estimate – could be forced to close. Faculty are likely to face layoffs unprecedented in the history of U.S. higher education.

Arizona is first state to eliminate ban on nonlawyer ownership of law firms [Ambrogi]

On 09/02/2020, in 21st century, change, changing business models, law schools, leadership, Legal operations, legal reform, legal technologies, legislatures / government / legal, new business models, society, strategy, United States, by Daniel Christian

Arizona is first state to eliminate ban on nonlawyer ownership of law firms — from lawsitesblog.com by Bob Ambrogi

Alternative Credentials, Scaled Degrees, and the New Higher Ed Matthew Effect — from insidehighered.com by Joshua Kim
The potential impact of elite-branded affordable online certificates and degrees on regionally-branded tuition-dependent colleges and universities.

Excerpt:

I pulled those quotes from the 8/10/20 IHE article At Home, Workers Seek Alternative Credentials. Given the crazy times, I’m not sure if that article is getting the attention across higher ed that it deserves. Everyone is entirely focused on the near-term challenges of academic continuity during the pandemic. And that is the right place to be focusing. You can’t plan for the long-term when the short-term is so unstable.

But today, I’m going to ask you to do just that. If you can, step back from thinking about COVID-19 and what is happening to your school in the fall, and give some thought to the medium-to-long-term impact of the rise of alternative credentials and scaled degrees to your institution.

First, let me ask you a question. How does your school balance its books? Where does the money come from?

Let’s use television to minimize the learning gaps that will otherwise be experienced by many students this next year! [Christian]

On 08/19/2020, in 21st century, 24x7x365 access, A/V -- audio/visual, Amazon, Apple, collaboration, communications, content development, aggregation, repositories, convergence, creativity, Daniel S. Christian, digital audio, digital learning, digital storytelling, digital video, distance education, education, engagement / engaging students, game-changing environment, homeschooling/homeschoolers, ideas, innovation, instructional design, internet, K-12 related, learning, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning hubs & pods & microschooling, media/film, microlearning, multimedia, parents/guardians, participation, passions, platforms, policy, political science, remote teaching and learning, smart/connected TV, social learning / networks, society, sociology, staying relevant, STEAM-related, storytelling, strategy, streams of content, student-related, surviving, teachers, teaching & learning, technologies for your home, television, tools, United States, user experience (UX), vendors, vision/possibilities, youth, by Daniel Christian

From DSC:

If one doesn’t have access to the Internet, a computer, or any such mobile technology as seen in the image above…could TV become the medium through which one could be educated during this next year of the Coronavirus situation? That is, until we can develop better and more equitable policies, plans, funding, systems, infrastructures, and connectivity for all students!
After that, could we see more televisions morph into smart/connected TVs?
Could PBS, ABC, CBS, NBC, Fox, and other major networks collaborate with the U.S. Department of Education to help us educate all students?
Could the largest internet company of 2030 be an online school as Thomas Frey predicts?

A few years ago, I had hoped that Apple was going to go all-in with their tvOS platform.

SAN FRANCISCO, CA – SEPTEMBER 9: Apple CEO Tim Cook introduces the New Apple TV during a Special Event; 9/9/15.

Though it’s still early in the game, that really hasn’t happened to the extent that I had hoped. That said, more recently, I was encouraged to see this article from back in July:

Let’s ask the employees of PBS, ABC, CBS, NBC, Fox, and other networks if they would be willing to work with the U.S. Department of Education to help educate ALL students! Though educational TV is not new, I’m talking about taking things to a *whole* new level.

With that in mind, I created the following graphic:

(One might ask why I used an old television in the above graphic. I was trying to get at the idea that one might not have a lot of resources to work with.)

Solid points made by Martin Giles, Senior Editor, CIO Network for Forbes…below is the majority of his CIO newsletter for this week

Now that more and more companies are extending their work-from-home timelines, the issue of how to monitor and manage the productivity of remote workers is becoming even more pressing. Some businesses are rolling out software applications to track things such as workers’ keystrokes or watch what they are doing when they are on the internet. IT teams are central to these efforts, even if they aren’t the ones who initiate them.

Providing the technology is deployed appropriately, the use of such tools may not be illegal. But does it make sense to deploy them? Forbes CIO Network contributor Irina Raicu makes the case against doing so in a thought-provoking post.

Raicu argues that deploying intrusive tech such as keyloggers sends a signal to workers that employers don’t respect their autonomy and dignity. It also penalizes effective workers, who are being made to pay a price in terms of lost privacy so that managers can identify poor performers. Deploying intrusive tracking technologies in homes that are now doubling as workplaces also contributes to the normalization of their use more broadly across society.

Under pressure from business heads and HR departments, tech leaders may be tempted to fold rather than fight the tools’ deployment. But there’s another reason tracking tech can backfire that should resonate with anyone worried about cyber threats—which means just about every CEO and board director in America and beyond.

The sensitive, personalized data monitoring tech gathers is a tempting target for hackers and a breach could trigger a legal nightmare. Given that the bad guys have stepped up their attacks to take advantage of the chaos the pandemic has sown, this threat is even more concerning.

Excerpt from Irina’s article:

However, indiscriminate deployment of tracking tools would create a surveillance work culture that is likely to cause significant harm, while at the same time failing to deliver the results that business leaders expect.

From DSC:
I see this same type of stuff going on within K-12, higher ed, and even in law schools. Often, we establish cultures whereby students are treated with great suspicion. It’s us vs. them. The verbiage is around cheating and plagiarism and the use of tools like Turnitin, Respondus, Examity, and many others. Why isn’t the focus on being on the same team? i.e.,

“Don’t you realize Mr. or Ms. Student that I’m trying to help you become the best lawyer, judge, legislator, etc. as possible?”
“Don’t you realize that I’m trying to help teach you skills, knowledge, and ethics that will aid you in your future?”

Why is unity / being on the same team so difficult to achieve in human relationships? I don’t have the answers. It’s just very disappointing.

It’s clear that we have some major disconnects in our motivations and views of other people. We should be working as members of the same team.

With the need for speed within most organizations today, TRUST is key. Reminds me of this book by Stephen M.R. Covey:

Addendum on 8/14/20:

6 ways leaders can rebuild trust in their organizations — from fastcompany.com by Cara Brennan Allamano
A Udemy survey suggests that more than half of workers believe their employers are using COVID as an excuse to cut staff. These strategies can help dissolve their suspicions.

Online learning critical to the ‘reskilling’ of America [Maggioncalda]

On 07/15/2020, in 21st century, 24x7x365 access, career development, change, corporate / business world, corporate universities / corporate training, cost of getting a degree, curriculum, Daniel S. Christian, digital audio, digital learning, digital video, disruption, distance education, education, education technology, future, higher education, human-computer interaction (HCI), ideas, innovation, intelligent systems, intelligent tutoring, internet, learning, learning agents, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, lifelong learning, MOOCs -- Massive Open Online Courses, more voice more choice more control, new business models, online learning, online media, online tutoring, Personal Learning Networks (PLNs), platforms, reinvent, society, staying relevant, strategy, surviving, technologies for your home, United States, vendors, vision/possibilities, web-based collaboration, by Daniel Christian

Online learning critical to the ‘reskilling’ of America — from thehill.com by Jeff Maggioncalda
[From DSC: As Jeff is the CEO of Coursera, a worldwide online learning platform, it causes this to be an opinion piece for sure; but his points are nevertheless, very valid in my opinion as well.]

Excerpts:

America is facing the worst unemployment crisis since the Great Depression. One in four American workers has filed for unemployment insurance since March. In less than four months, over 44 million American workers have watched their jobs be put on hold or disappear entirely — and that number is expected to grow in the coming months.
…
Policymakers should use this opportunity to launch a large-scale effort to help Americans develop the skills to do the jobs of the future.
…
Amidst this pandemic, Americans require a solution that meets them where they are, offering a safe learning environment during social distancing while preparing them for in-demand jobs now and post-COVID.
…
Online learning helps workers develop skills at an unparalleled speed and scale, as seen with the recent experience of training tens of thousands of contact tracers in a matter of weeks.

Are universities going the way of CDs and cable TV? [Smith]

On 07/08/2020, in 21st century, 24x7x365 access, business side of he, change, changing business models, cloud-based computing / apps / other cloud-related, colleges, community colleges, computer science, content development, aggregation, repositories, cost of getting a degree, dangers of the status quo, Daniel S. Christian, digital learning, disruption, distance education, education technology, elearning, emerging technologies, experimentation, face-to-face, future, future of higher education, game-changing environment, generational differences, global / globalization, heutagogy, higher education, homeschooling/homeschoolers, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, intelligent tutoring, internet, K-12 related, law schools, learning, learning agents, learning ecosystem, Learning Experience Design, Learning from the Living [Class] Room, learning hubs & pods & microschooling, learning preferences, learning spaces, lifelong learning, microlearning, mobile learning, MOOCs -- Massive Open Online Courses, more voice more choice more control, multimedia, New "Amazon.com" of Higher Education, new business models, online learning, online media, online tutoring, organizational change, pace of change, parents/guardians, platforms, remote teaching and learning, smart/connected TV, social learning / networks, society, staying relevant, strategy, streams of content, student-related, surviving, teaching online, technologies for your home, technology (general), training / L&D, United States, universities, user experience (UX), vendors, virtual field trips, virtual K-12 schools, Virtual Reality (VR) / worlds / learning, virtual tutoring, vision/possibilities, web-based collaboration, webinars, workplace, by Daniel Christian

Are universities going the way of CDs and cable TV? — from theatlantic.com by Michael Smith; with thanks to Homa Tavangar & Will Richardson for this resource
Like the entertainment industry, colleges will need to embrace digital services in order to survive.

Excerpts:

We all know how that worked out: From 1999 to 2009, the music industry lost 50 percent of its sales. From 2014 to 2019, roughly 16 million American households canceled their cable subscriptions.

Similar dynamics are at play in higher education today. Universities have long been remarkably stable institutions—so stable that in 2001, by one account, they comprised an astonishing 70 of the 85 institutions in the West that have endured in recognizable form since the 1520s.

That stability has again bred overconfidence, overpricing, and an overreliance on business models tailored to a physical world. Like those entertainment executives, many of us in higher education dismiss the threats that digital technologies pose to the way we work.

Information technology transforms industries by making scarce resources plentiful, forcing customers to rethink the value of established products.

From DSC:
I can’t help but hear Clayton Christenson’s voice in the following quote:

An analogous situation prevails in higher education, where access to classroom seats, faculty experts, and university diplomas have been scarce for half a millennium. When massively open online courses first appeared, making free classes available to anyone with internet access, universities reflexively dismissed the threat. At the time, MOOCs were amateuristic, low-quality, and far removed from our degree-granting programs. But over the past 10 years, the technology has improved greatly.

Little “e” education: Think small to meet today’s enormous challenges — from chieflearningofficer.com by Becky Takeda-Tinker
With unemployment soaring, many people will need to completely retool or earn new credentials to regain employment — and very short-term training has the ability to equip them with the skills, behaviors and knowledge needed. Postsecondary education has the know-how to step up to meet this immediate need and to help individuals understand how to translate new skills into longer-term prosperity.

Excerpt:

More than 40 million Americans have filed for unemployment during the COVID-19 crisis, while thousands of U.S. companies are still without the workers they need. Many unemployed Americans will need to completely retool or earn new credentials to regain employment — and very short-term training has the ability to equip them with the skills, behaviors and knowledge needed. Americans recognize this, with 59 percent of adults saying that if they were to pursue education in the next six months, they would focus on nondegree programs, including certificates, certifications or single courses to upskill or reskill.

This is what we mean by little “e” education.

Think quick: Short programs, single courses and interactive tools are key to creating solutions for our workforce needs. Education needs to be able to create with the speed of business — and to help both workers returning to education and new learners quickly increase their skills.
…
To help both individuals and companies navigate this critical juncture, institutions must be as nimble as industry is.

Team-based content creation/delivery | We need this & other paradigm shifts to help people survive & thrive [Christian]

On 06/30/2020, in 21st century, 24x7x365 access, accreditation, adjunct faculty, adult learning, Artificial Intelligence / Machine Learning / Deep Learning / Algorithms, business side of he, Canvas - and other Instructure-related items, career development, change, changing business models, collaboration, colleges, community colleges, consortiums, content development, aggregation, repositories, cost of getting a degree, credentialing, Daniel S. Christian, design, digital audio, digital learning, digital storytelling, digital video, disruption, distance education, education, education reform, education technology, educational games / serious games, elearning, emerging technologies, engagement / engaging students, expectations, experimentation, face-to-face, faculty, future, future of higher education, game-changing environment, generational differences, global / globalization, higher education, human-computer interaction (HCI), ideas, innovation, instructional design, intelligent systems, intelligent tutoring, internet, IT in HE, K-12 related, law schools, learning, learning ecosystem, Learning from the Living [Class] Room, learning preferences, liberal arts, lifelong learning, microlearning, MOOCs -- Massive Open Online Courses, more voice more choice more control, multimedia, New "Amazon.com" of Higher Education, new business models, online learning, online media, online tutoring, organizational change, pace of change, personalized/customized learning, platforms, remote teaching and learning, research, simulations, smart/connected TV, social learning / networks, society, staying relevant, strategy, streams of content, student-related, surviving, teachers, teaching & learning, teaching online, technologies for your home, telelegal, telemedicine / telehealth / virtual health, telepresence, television, tools, traditional / tradition, training / L&D, trends, universities, user experience (UX), using teams, vendors, videoconferencing, vision/possibilities, web-based collaboration, youth, by Daniel Christian

From DSC:
If the first wave of the Coronavirus continues — and is joined by a second wave later this year or early next year — I think a more permanent, game-changing situation is inevitable. As such, now’s the time to change the paradigms that we’ve been operating under.

It’s time to move to *a team-based approach.* To build up the set of skills an organization needs to pivot and adapt — regardless of what comes their way.

Let’s stop asking one faculty member to do it all! Consider this:

Would you fly in a plane that was engineered/designed/built by one person?
Would you drive a car that was engineered/designed/built by one person?
Would you go into brain surgery with only one other person in the operating room?
Are you, like me, amazed at the long list of people (and their specialties) who contributed to a major motion picture?!? The credits go on for several minutes — even when moving at a fast pace! Would you watch a major motion picture that was written, acted, produced, directed by — and had all of the music, special effects, and audio-related work done by — only one person?

With the move to online learning, one person can’t do it all anymore — at least not at the level that the newer generations are coming to expect. They have grown accustomed to amazing, team-based/built content and products.

Plus, newer generations are going to know and experience much more telehealth-related services…then much more telelegal-related services. They will come to experience/expect high-quality learning-related products and services that way as well. Going forward, there are too many skillsets required by the creation and production of high-quality, online-based learning — not to mention the continued hard work of staying up-to-date on the main subject matter expertise at hand.

So if the kind of perspective continues as found in this piece — SURVEY: Students say they shouldn’t have to pay full price for online classes — then colleges and universities would do well to invest money in new Research & Development efforts, in team-based content creation, and in reimagining what online-learning could act/be like. Same for the vendors out there. And faculty members would be wise to invest the time and energy it takes to be able to teach online as well as in a face-to-face setting. Not only are they more marketable once they’ve done this, but they are then also more prepared to find their place within an uncertain future.

All of this will likely be an expensive process. Also, greater collaboration will be needed within a department (as we can’t be building a course per professor) as well as between organizations. Perhaps the use of consortiums will increase…I’m not sure.

Perhaps a new platform will develop — similar to what’s contained in this vision. Such a platform will feature content that was designed and built by a team. Such a learning-related platform will offer streams of highly-relevant content — while providing continuous, affordable, up-to-date, convenient, and very well done means of staying marketable/employed.

For another paradigm shift, accreditation bodies/practices are going to have to also change, adapt, pivot, and help innovative ideas come to fruition. But that’s another posting for another day.

From DSC:
I, for one, am glad that we made the investments in the telecommunications and networking infrastructures, in the PCs, Macs, laptops, tablets, other items in the #edtech realm, as well as investing in a variety of technologies through the years. Given the need to move online due to the Coronavirus, I’d say such investments offered many a solid ROI throughout K-12, higher education, as well as in the corporate world. But I realize that not everyone has access to these things…which is something we must work on as a nation.

But had we not made those investments, where we would be now?

Also see:

Teaching during COVID-19: Why We’re Fortunate — from er.educause.edu by Gardner Campbell

Not in the Future—Now — from er.educause.edu by John O’Brien

Excerpts:

…technology can no longer be seen as a utility working quietly in the background. Now more than ever, technology is a strategic asset that is vital to the success of every higher education institution.
…
Digital transformation (Dx) can no longer be considered an aspirational concept. It must be understood as an imperative. And that well-worn, precious notion of campus technology professionals doing work that is noticed only when there is an outage? This too is a thing of the past.
…
[Technology] is not just a lifeline that got us through a tricky situation. It is and must increasingly be understood as an integral, strategic part of the successful college or university. Not in the future. Now.

Learning Ecosystems

Lincoln Financial CIO: How to build a learning culture – even in a pandemic [Solon]

Important New Report on Essential Lawyering Skills [Lande]

Top IT Issues, 2021: Emerging from the Pandemic [educause.edu]

Staff get little to no say in campus governance. That must change. [Skallerup]

Digital transformation: 5 ways the pandemic forced change [Haff]

Arizona is first state to eliminate ban on nonlawyer ownership of law firms [Ambrogi]

Alternative Credentials, Scaled Degrees, and the New Higher Ed Matthew Effect [Kim]

Online learning critical to the ‘reskilling’ of America [Maggioncalda]

Little “e” education: Think small to meet today’s enormous challenges [Takeda-Tinker]

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