How Work Changed for Good in 2020, According to Employers — from by Patty Reinert Mason
Recruiting, hiring, and training improvements are here to stay, employer survey says


Sparks and several other employers who shared their 2020 experiences in the webinar said the pandemic and a nationwide reckoning on racial inequities, while devastating, also expedited significant improvements in the workplace. Changes in recruiting, hiring, and training employees, efforts to upskill existing workers, and improvements in coaching executives are building a more diverse, inclusive, supportive workplace, they said, and most of those changes will be permanent.

The employers were among more than 300 in health care, food service, manufacturing, and retail surveyed by UpSkill America to understand how businesses were learning and adapting. The research was funded by Strada Education Network and