How Amazon’s purchase of Whole Foods highlights the hybrid, ‘omnichannel’ future of higher ed — from edsurge.com by Sean Gallagher

Excerpt:

The expectation that students can integrate their learning experiences across channels is now arriving in higher education. Online education has reached a tipping point where almost 30 percent of all students in U.S. higher education are enrolled in at least one online college course. A significant number of students are already blending their experience across online and offline channels—and numerous data points speak to the evolving value of blending online delivery with physical presence, as suggested by Amazon.

In national surveys of prospective adult students that we have conducted regularly at Northeastern University over recent years, we have consistently found that 60 percent of students prefer a blended or hybrid learning experience. In other words, the majority of the higher education student market is neglected by today’s dominant approach that focuses on offering either online or in-person programs.

Like Amazon, the colleges and universities that are able to deliver across channels—leveraging the combination of physical presence and online algorithms—will be uniquely positioned to take advantage of the in-demand, destination nature of studying in certain cities; the local sourcing of faculty; and proximity to key employers, industries, and job opportunities.

 

Over the next decade, growth and competitive success in higher education will not be a function of who is able to offer online programs. Instead, the successful institutions will be those who can symbiotically integrate their placed-based educational operations and experiences with software-driven analytics, learning science, and machine learning to create a more personalized experience. A more Amazon-like experience.

 

 


From DSC:
A few side comments here:

  1. The future won’t be kind to those institutions who haven’t built up their “street cred” in the digital/virtual space. For example, if you are working at a traditional institution of higher education that doesn’t have online-based programs — nor does it have plans to create such programs in the future — you should get your resume up-to-date and start looking…now.
    .
  2. For data/analytics to have a significant impact and inform strategic or pedagogical decisions, one needs to collect the data. This is not hard to do online. But it’s very difficult — at least at a granular level — to do in a face-to-face environment.
    .
  3. Coursera’s MeetUps around the world — where their learners are encouraged to join study and discussion groups related to their online-only courses — make me wonder about the future of learning spaces and whether your local Starbucks might morph into a learning hub.

 

 

 


 

 

 
 

What a future, powerful, global learning platform will look & act like [Christian]


Learning from the Living [Class] Room:
A vision for a global, powerful, next generation learning platform

By Daniel Christian

NOTE: Having recently lost my Senior Instructional Designer position due to a staff reduction program, I am looking to help build such a platform as this. So if you are working on such a platform or know of someone who is, please let me know: danielchristian55.com.

I want to help people reinvent themselves quickly, efficiently, and cost-effectively — while providing more choice, more control to lifelong learners. This will become critically important as artificial intelligence, robotics, algorithms, and automation continue to impact the workplace.


 

The Living [Class] Room -- by Daniel Christian -- July 2012 -- a second device used in conjunction with a Smart/Connected TV

 

Learning from the Living [Class] Room:
A global, powerful, next generation learning platform

 

What does the vision entail?

  • A new, global, collaborative learning platform that offers more choice, more control to learners of all ages – 24×7 – and could become the organization that futurist Thomas Frey discusses here with Business Insider:

“I’ve been predicting that by 2030 the largest company on the internet is going to be an education-based company that we haven’t heard of yet,” Frey, the senior futurist at the DaVinci Institute think tank, tells Business Insider.

  • A learner-centered platform that is enabled by – and reliant upon – human beings but is backed up by a powerful suite of technologies that work together in order to help people reinvent themselves quickly, conveniently, and extremely cost-effectively
  • An AI-backed system of analyzing employment trends and opportunities will highlight those courses and “streams of content” that will help someone obtain the most in-demand skills
  • A system that tracks learning and, via Blockchain-based technologies, feeds all completed learning modules/courses into learners’ web-based learner profiles
  • A learning platform that provides customized, personalized recommendation lists – based upon the learner’s goals
  • A platform that delivers customized, personalized learning within a self-directed course ?(meant for those content creators who want to deliver more sophisticated courses/modules while moving people through the relevant Zones of Proximal Development)
  • Notifications and/or inspirational quotes will be available upon request to help provide motivation, encouragement, and accountability – helping learners establish habits of continual, lifelong-based learning
  • (Potentially) An online-based marketplace, matching learners with teachers, professors, and other such Subject Matter Experts (SMEs)
  • (Potentially) Direct access to popular job search sites
  • (Potentially) Direct access to resources that describe what other companies do/provide and descriptions of any particular company’s culture (as described by current and former employees and freelancers)

Further details:
While basic courses will be accessible via mobile devices, the optimal learning experience will leverage two or more displays/devices. So while smaller smartphones, laptops, and/or desktop workstations will be used to communicate synchronously or asynchronously with other learners, the larger displays will deliver an excellent learning environment for times when there is:

  • A Subject Matter Expert (SME) giving a talk or making a presentation on any given topic
  • A need to display multiple things going on at once, such as:
  • The SME(s)
  • An application or multiple applications that the SME(s) are using
  • Content/resources that learners are submitting in real-time (think Bluescape, T1V, Prysm, other)
  • The ability to annotate on top of the application(s) and point to things w/in the app(s)
  • Media being used to support the presentation such as pictures, graphics, graphs, videos, simulations, animations, audio, links to other resources, GPS coordinates for an app such as Google Earth, other
  • Other attendees (think Google Hangouts, Skype, Polycom, or other videoconferencing tools)
  • An (optional) representation of the Personal Assistant (such as today’s Alexa, Siri, M, Google Assistant, etc.) that’s being employed via the use of Artificial Intelligence (AI)

This new learning platform will also feature:

  • Voice-based commands to drive the system (via Natural Language Processing (NLP))
  • Language translation ?(using techs similar to what’s being used in Translate One2One, an earpiece powered by IBM Watson)
  • Speech-to-text capabilities for use w/ chatbots, messaging, inserting discussion board postings
  • Text-to-speech capabilities as an assistive technology and also for everyone to be able to be mobile while listening to what’s been typed
  • Chatbots
    • For learning how to use the system
    • For asking questions of – and addressing any issues with – the organization owning the system (credentials, payments, obtaining technical support, etc.)
    • For asking questions within a course
  • As many profiles as needed per household
  • (Optional) Machine-to-machine-based communications to automatically launch the correct profile when the system is initiated (from one’s smartphone, laptop, workstation, and/or tablet to a receiver for the system)
  • (Optional) Voice recognition to efficiently launch the desired profile
  • (Optional) Facial recognition to efficiently launch the desired profile
  • (Optional) Upon system launch, to immediately return to where the learner previously left off
  • The capability of the webcam to recognize objects and bring up relevant resources for that object
  • A built in RSS feed aggregator – or a similar technology – to enable learners to tap into the relevant “streams of content” that are constantly flowing by them
  • Social media dashboards/portals – providing quick access to multiple sources of content and whereby learners can contribute their own “streams of content”

In the future, new forms of Human Computer Interaction (HCI) such as Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR) will be integrated into this new learning environment – providing entirely new means of collaborating with one another.

Likely players:

  • Amazon – personal assistance via Alexa
  • Apple – personal assistance via Siri
  • Google – personal assistance via Google Assistant; language translation
  • Facebook — personal assistance via M
  • Microsoft – personal assistance via Cortana; language translation
  • IBM Watson – cognitive computing; language translation
  • Polycom – videoconferencing
  • Blackboard – videoconferencing, application sharing, chat, interactive whiteboard
  • T1V, Prsym, and/or Bluescape – submitting content to a digital canvas/workspace
  • Samsung, Sharp, LCD, and others – for large displays with integrated microphones, speakers, webcams, etc.
  • Feedly – RSS aggregator
  • _________ – for providing backchannels
  • _________ – for tools to create videocasts and interactive videos
  • _________ – for blogs, wikis, podcasts, journals
  • _________ – for quizzes/assessments
  • _________ – for discussion boards/forums
  • _________ – for creating AR, MR, and/or VR-based content

 

 

Online Learning—from Innovation to Adoption: Introducing the CHLOE Survey   — from eduventures.com by Richard Garrett & Ron Legon

Excerpt:

It’s now more than 20 years since online learning came on the scene. At the outset, many skeptics questioned its quality and reliability. Online learning faced widespread resistance among faculty conditioned by centuries-old, classroom-based education and lacking in computer skills. There were substantial start-up costs, technical deficiencies, and regulatory uncertainty to overcome.

With all these obstacles, many doubted whether online learning would gain a permanent foothold in U.S. higher education. The former Babson Survey Research Group/Sloan-C survey of chief academic officers focused on the fundamental issues of counting online students and attitudes for or against its adoption.

Today, the number of online students is no longer a mystery, and there is wide acceptance of the delivery mode among administrators and faculty. This innovation, in the means of delivering higher education, is here to stay. It is no longer experimental, but a fixture in mainstream institutions, accounting for a large and still growing proportion of total postsecondary enrollment.

Online learning has changed higher education, but higher education has also shaped online learning. There is no doubt that online learning is here to stay, but what is far less clear is the balance between innovation and consolidation, transformation and integration within institutions and across the field as a whole going forward. The planned series of annual CHLOE Surveys will provide much-needed insight.

 

 

 

Signs of a Ceiling in Online Ed Market — from insidehighered.com by Carl Straumsheim
Report on online education landscape suggests potentially leaner times ahead for colleges hoping to profit in the market. Community colleges are already seeing it.

Excerpt:

Is the community college sector the canary in the coal mine for the online education market?

A new survey of online education administrators at 104 colleges and universities released today shows — as other studies have suggested — that public and private four-year institutions saw healthy enrollment growth in their fully online programs in spring 2016 compared to the year before, and that they are showing few signs of slowing their investments in the space.

The situation is not the same at two-year colleges. Online programs at all institutions grew on average by 9 percent year over year, but at community colleges, growth typically registered 1 to 2 percent. And while only a handful of the public or private four-year institutions surveyed said their online enrollments shrank from 2015 to 2016, findings at community colleges were mixed: 33 percent saw growth, 27 percent decline and 40 percent stability.

 

 

 

From DSC:
It appears that the concept of “windows of opportunity” is also true with online learning; and the key thing for all community colleges, colleges and universities to reflect upon is that these windows don’t stay open forever. 

But another thing is that the world is going increasingly digital/virtual — especially in regards to the increasingly common usage of automation, robotics, and artificial intelligence. Our forms of Human Computer Interaction (HCI) continue to morph (AR, VR, Alexa and other personal assistants, etc.)

So some questions come to my mind:

  1. If one’s institution doesn’t offer a healthy assortment of online/virtually-based courses in the future, how might that situation impact the public’s perception of that particular institution? How might that situation impact recruitment and retention?
    .
  2. What’s going to happen when online-based learning experiences provide far more personalization, customization, and efficiency than our face-to-face courses can provide? Ask any faculty member speaking to 40-250+ students if they truly know the learning preferences, academic goals, and career goals of any given student — and I’ll bet you they have no idea. There’s simply not enough time to get to that level of information in many cases, and this situation is only getting tougher to do so. Don’t get me wrong. Many people will always prefer to learn in a physical environment, surrounded by other learners. But if the innovations continue to take place in the online learning-based environments, then Clayton Christensen’s theories of disruption could prove to be spot on — especially if the most innovative institutions of the future will be able to offer degrees at significantly reduced prices.

 

 

 
 

The 2017 Dean’s List: EdTech’s 50 Must-Read Higher Ed Blogs [Meghan Bogardus Cortez at edtechmagazine.com]

 

The 2017 Dean’s List: EdTech’s 50 Must-Read Higher Ed Blogs — from edtechmagazine.com by Meghan Bogardus Cortez
These administrative all-stars, IT gurus, teachers and community experts understand how the latest technology is changing the nature of education.

Excerpt:

With summer break almost here, we’ve got an idea for how you can use some of your spare time. Take a look at the Dean’s List, our compilation of the must-read blogs that seek to make sense of higher education in today’s digital world.

Follow these education trailblazers for not-to-be-missed analyses of the trends, challenges and opportunities that technology can provide.

If you’d like to check out the Must-Read IT blogs from previous years, view our lists from 2016, 2015, 2014 and 2013.

 

 



From DSC:
I would like to thank Tara Buck, Meghan Bogardus Cortez, D. Frank Smith, Meg Conlan, and Jimmy Daly and the rest of the staff at EdTech Magazine for their support of this Learning Ecosystems blog through the years — I really appreciate it. 

Thanks all for your encouragement through the years!



 

 

 

 

The Future of Jobs and Jobs Training — from by Lee Rainie and Janna Anderson
As robots, automation and artificial intelligence perform more tasks and there is massive disruption of jobs, experts say a wider array of education and skills-building programs will be created to meet new demands. There are two uncertainties: Will well-prepared workers be able to keep up in the race with AI tools? And will market capitalism survive?

Excerpt:

Machines are eating humans’ jobs talents. And it’s not just about jobs that are repetitive and low-skill. Automation, robotics, algorithms and artificial intelligence (AI) in recent times have shown they can do equal or sometimes even better work than humans who are dermatologists, insurance claims adjusters, lawyers, seismic testers in oil fields, sports journalists and financial reporters, crew members on guided-missile destroyers, hiring managers, psychological testers, retail salespeople, and border patrol agents. Moreover, there is growing anxiety that technology developments on the near horizon will crush the jobs of the millions who drive cars and trucks, analyze medical tests and data, perform middle management chores, dispense medicine, trade stocks and evaluate markets, fight on battlefields, perform government functions, and even replace those who program software – that is, the creators of algorithms.

Several policy and market-based solutions have been promoted to address the loss of employment and wages forecast by technologists and economists. A key idea emerging from many conversations, including one of the lynchpin discussions at the World Economic Forum in 2016, is that changes in educational and learning environments are necessary to help people stay employable in the labor force of the future. Among the six overall findings in a new 184-page report from the National Academies of Sciences, the experts recommended: “The education system will need to adapt to prepare individuals for the changing labor market. At the same time, recent IT advances offer new and potentially more widely accessible ways to access education.”

 

 

In the next 10 years, do you think we will see the emergence of new educational and training programs that can successfully train large numbers of workers in the skills they will need to perform the jobs of the future?

 

 

 

 



From DSC:
The following questions (from the article) might be fodder for initial conversations regarding what changes need to immediately occur within higher education. Those changes might be to establish teams/task forces/etc. charged with answering these kinds of questions.

  • What are the most important skills needed to succeed in the workforce of the future?
  • Which of these skills can be taught effectively via online systems – especially those that are self-directed – and other nontraditional settings?
  • Which skills will be most difficult to teach at scale?
  • Will employers be accepting of applicants who rely on new types of credentialing systems, or will they be viewed as less qualified than those who have attended traditional four-year and graduate programs?

The following section further supports a vision that I’ve been tracking entitled, “Learning from the Living [Class] Room” — where I see the “New Amazon.com of Higher Education” unfolding. Blockchain-based technologies will likely be involved here.

A diversifying education and credentialing ecosystem: Most of these experts expect the education marketplace – especially online learning platforms – to continue to change in an effort to accommodate the widespread needs.  Some predict employers will step up their own efforts to train and retrain workers. Many foresee a significant number of self-teaching  efforts by jobholders themselves as they take advantage of proliferating online opportunities.

Respondents see a new education and training ecosystem emerging in which some job preparation functions are performed by formal educational institutions in fairly traditional classroom settings, some elements are offered online, some are created by for-profit firms, some are free, some exploit augmented and virtual reality elements and gaming sensibilities, and a lot of real-time learning takes place in formats that job seekers pursue on their own.

A considerable number of respondents to this canvassing focused on the likelihood that the best education programs will teach people how to be lifelong learners. Accordingly, some say alternative credentialing mechanisms will arise to assess and vouch for the skills people acquire along the way.

 

 

DC: Many societies around the globe are looking at massive change coming at them. What changes should those of us working in higher education begin to make — immediately? In the longer term?

 



 

 

These respondents suggest that workers of the future will learn to deeply cultivate and exploit creativity, collaborative activity, abstract and systems thinking, complex communication, and the ability to thrive in diverse environments.

 

 



 

Addendum on 5/6/17:

  • How to Prepare for an Automated Future — from nytimes.com by Claire Cain Miller
    Excerpt:
    We don’t know how quickly machines will displace people’s jobs, or how many they’ll take, but we know it’s happening — not just to factory workers but also to money managers, dermatologists and retail workers. The logical response seems to be to educate people differently, so they’re prepared to work alongside the robots or do the jobs that machines can’t. But how to do that, and whether training can outpace automation, are open questions.

 

 

 

What one college discovered when it stopped accepting SAT/ACT scores — from by Valerie Strauss

Excerpt:

We completely dropped standardized tests from our application as part of our new mission-driven admissions strategy, distinct from the “test-optional” policy that hundreds of colleges now follow. If we reduce education to the outcomes of a test, the only incentive for schools and students to innovate is in the form of improving test-taking and scores. Teaching to a test becomes stifling for teachers and students, far from the inspiring, adaptive education which most benefits students. Our greatly accelerating world needs graduates who are trained to address tough situations with innovation, ingenuity, entrepreneurship and a capacity for mobilizing collaboration and cooperation.

We weighed other factors in our decision:

  • Standardized test scores do not predict a student’s success at our college.
  • SATs/ACTs are strongly biased against low-income students and students of color, at a time when diversity is critical to our mission.
  • We surveyed our students and learned not one of them had considered rankings when choosing to apply to colleges; instead they most cared about a college’s mission.
  • Some good students are bad test takers, particularly under stress, such as when a test may grant or deny college entry. Multiple-choice tests don’t reveal much about a student.
  • We’ve developed much better, fairer ways to assess students who will thrive at our college.

Our shift to a mission-driven approach to admissions is right for Hampshire College and the right thing to do. We fail students if we reduce them to a standardized test number tied more to their financial status than achievement. We fail students by perpetuating the myth that high standardized test scores signal “better” students. We are in the top one percent of colleges nationwide in the percentage of our undergraduate alumni who go on to earn advanced degrees – this on the strength of an education where we assess their capabilities narratively, and where we never, not once, subject them to a numerical or letter grade on a test or course.

 

Has cutting your way to greatness ever worked? — from insidehighered.com by Matt Reed
 I can’t think of a time that it has, yet it remains a common default mode.  

Excerpt:

Has cutting your way to greatness ever worked?

I can’t think of a time that it has, yet it remains a common default mode.

In places with declining enrollments and without generous external benefactors, it’s easy to fall into the trap of constant cutting. Each year is a fresh emergency, bringing another round of short-term patches and “temporary” workarounds that quickly become new baselines.

Over time, though, the cuts do damage that starts to show up in enrollments. Too many classes cancelled or calls unreturned lead to attrition, which leads to calls for still more cuts. Cut an off-campus location to save money, and whoops, you lose its enrollments, leading to a need for more cutting. Add an inexorably rising underlying cost — say, just hypothetically, health insurance — and you have the makings of a death spiral.

The task for the emerging generation of leadership isn’t just fiscal; it’s narrative.

 

 

From DSC:
The recent pieces below made me once again reflect on the massive changes that are quickly approaching — and in some cases are already here — for a variety of nations throughout the world.

They caused me to reflect on:

  • What the potential ramifications for higher education might be regarding these changes that are just starting to take place in the workplace due to artificial intelligence (i.e., the increasing use of algorithms, machine learning, and deep learning, etc.), automation, & robotics?
  • The need for people to reinvent themselves quickly throughout their careers (if we can still call them careers)
  • How should we, as a nation, prepare for these massive changes so that there isn’t civil unrest due to soaring inequality and unemployment?

As found in the April 9th, 2017 edition of our local newspaper here:

When even our local newspaper is picking up on this trend, you know it is real and has some significance to it.

 

Then, as I was listening to the radio a day or two after seeing the above article, I heard of another related piece on NPR.  NPR is having a journalist travel across the country, trying to identify “robot-safe” jobs.  Here’s the feature on this from MarketPlace.org

 

 

What changes do institutions of traditional higher education
immediately need to begin planning for? Initiating?

What changes should be planned for and begin to be initiated
in the way(s) that we accredit new programs?

 

 

Keywords/ideas that come to my mind:

  • Change — to society, to people, to higher ed, to the workplace
  • Pace of technological change — no longer linear, but exponential
  • Career development
  • Staying relevant — as institutions, as individuals in the workplace
  • Reinventing ourselves over time — and having to do so quickly
  • Adapting, being nimble, willing to innovate — as institutions, as individuals
  • Game-changing environment
  • Lifelong learning — higher ed needs to put more emphasis on microlearning, heutagogy, and delivering constant/up-to-date streams of content and learning experiences. This could happen via the addition/use of smaller learning hubs, some even makeshift learning hubs that are taking place at locations that these institutions don’t even own…like your local Starbucks.
  • If we don’t get this right, there could be major civil unrest as inequality and unemployment soar
  • Traditional institutions of higher education have not been nearly as responsive to change as they have needed to be; this opens the door to alternatives. There’s a limited (and closing) window of time left to become more nimble and responsive before these alternatives majorly disrupt the current world of higher education.

 

 

 



Addendum from the corporate world (emphasis DSC):



 

From The Impact 2017 Conference:

The Role of HR in the Future of Work – A Town Hall

  • Josh Bersin, Principal and Founder, Bersin by Deloitte, Deloitte Consulting LLP
  • Nicola Vogel, Global Senior HR Director, Danfoss
  • Frank Møllerop, Chief Executive Officer, Questback
  • David Mallon, Head of Research, Bersin by Deloitte, Deloitte Consulting LLP

Massive changes spurred by new technologies such as artificial intelligence, mobile platforms, sensors and social collaboration have revolutionized the way we live, work and communicate – and the pace is only accelerating. Robots and cognitive technologies are making steady advances, particularly in jobs and tasks that follow set, standardized rules and logic. This reinforces a critical challenge for business and HR leaders—namely, the need to design, source, and manage the future of work.

In this Town Hall, we will discuss the role HR can play in leading the digital transformation that is shaping the future of work in organizations worldwide. We will explore the changes we see taking place in three areas:

  • Digital workforce: How can organizations drive new management practices, a culture of innovation and sharing, and a set of talent practices that facilitate a new network-based organization?
  • Digital workplace: How can organizations design a working environment that enables productivity; uses modern communication tools (such as Slack, Workplace by Facebook, Microsoft Teams, and many others); and promotes engagement, wellness, and a sense of purpose?
  • Digital HR: How can organizations change the HR function itself to operate in a digital way, use digital tools and apps to deliver solutions, and continuously experiment and innovate?
 
© 2016 Learning Ecosystems